Terms and Conditions

Policies

Delivery Time

For orders received before 1:00 PM (Monday – Saturday)delivery is within same day.

For orders received after 1:00 PM (Monday – Saturday)it will depend on our operation availability, we will try to arrange for same day delivery, but if it is a busy day for our operation, the deliveries will be made on the next day.

For orders received on Sunday, delivery will be made on the upcoming Monday.

If your delivery date falls on a Singapore Public Holiday, the delivery will be made on the next day.

Please contact us at ddflower@singnet.com.sg or +(65) 6294 3662 or 6294 3622 if you would like to make special arrangement over the weekends or during Public holidays.

Delivery during Peak Season

During the Peak / Festive Season e.g. Valentine’s Day, Mother’s Day, Father’s Day,
Hari Raya, Christmas, Chinese New Year, kindly place your order Two (2) days in advance.

Due to the higher demand than usual during Peak/Festive Season, we will try to accommodate your special time request as practical as we can. Otherwise, delivery will be made within the delivery date.

There will be an additional $15 for Holiday deliveries.

An additional of $10 will be added for each re-direction of orders.

Please note that we do not deliver to restricted areas within Singapore, such as: Army Camps / Jurong Island / Airport (Restricted Areas) / PSA Ports.

For deliveries to other islands such as Sentosa, there will be additional charges of $15 and $20 to Jurong Island.

Delivery Schedule & Additional Charges for Odd Hours
Time Slot      Weekday     Weekend
6:00am – 7:59am    S$15.00     S$15.00
8:00am – 8:59am    S$6.00     S$6.00
9:00am – 6:59pm    Free     Free
7:00pm – 9:59pm    S$6.00     S$10.00

[Midnight Express Delivery]

Last order by 5:00pm, with a minimum purchase of $80.00.
10:00pm- 11:59pm S$20.00
12:00am – 5:59am S$40.00
* Please note that timing and charges are subject to change without notice.

Payment Alternative

Currently we are providing 3 payment alternatives for your convenience to shop with us:-
On-line Payment via the world well-known secured payment gateway from Paypal.

Order by Fax.

Direct Bank-In (Call us for the arrangement).

Our Online Payment System is done via the World most well-known Payment Gateway from Paypal. Safe transactions and the protection of your privacy have always been our top priorities. D & D Flowers uses PayPal to process your payments. You will be directed to PayPal website where you enter your sensitive credit/debit card or bank account information for authentication with the bank’s secured connection. We will not keep your confidential information.

If you choose to pay by either Direct Bank In or Post Cheque, we will contact you to confirm your order once your payment had been accepted and processed by our banker.

Refund Policy

Shall you find any problem for your order, please notify us upon receipt of the order immediately as most of our order is perishable. We will either give you a free-replacement or refund the money equivalent to your order.

However, the refund will be given at the discretion of D&D Flowers & Gifts.

Our Substitution Policy

Our products and services are subject to availability. Our substitution policy is based on 2 simple criteria:

•   Being on time
Substitution may be necessary to ensure your order arrives at the intended destination on time, i.e. a specific basket, vase, soft toy, baby’s item etc. Our florists will substitute a similar element of equal or greater value. But rests assure our florists will consult and inform you prior to the substitution.

•   Keeping it fresh and beautiful
We use only the freshest of flowers and so will make substitutions depending on seasonal nature of flowers, and flower condition.

In single-variety arrangements, variety will take preference over colour. For example, if we are out of ‘pink roses’, we will substitute with another colour of roses, not another flower.

When substitution is necessary, our professional florists will ensure that the ‘look and feel’ of the intended arrangement will be maintained, paying special attention to overall shape, size, style and colour combination. Nevertheless our florists will consult and inform you prior to the substitution.